Frequently Asked Questions - Jema Lane Boutique

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Frequently Asked Questions

We offer:
  • FREE SHIPPING on orders of $50 or more
  • Free Pickup In-Store
  • Shipping of In-Store Items
  • Payment Installments through Sezzle or Afterpay

 

Order Processing

Please allow 1-2 days for us to process your order upon confirmation. Please allow 1-3 days for us to ship out your order. If your purchase is made after hours, please expect your order to be fulfilled the following business day. Additionally, if your purchase was made on a weekend, please expect your order to be fulfilled by that upcoming Monday.

 

In-Store Pickups

When a Pickup In-Store order is placed, you will receive an email as soon as your order is ready for pickup. Please keep an eye out for that email before coming in, as your order may not yet be fulfilled.

 

In-Store Only Items & Shipping From Store

In-Store Only items will not appear on our website. If there is something you would like to purchase that is only available in-store, please let us know! We can send an invoice for the item(s) to your email, where you can click to enter payment and shipping information. We are happy to ship anything that is available in-store only. We are also happy to answer any questions you have regarding these items!

 

Returns & Exchanges

Please note that there are differences between our in-store and online policies. If any items in an online order are tried on in-store, the online policy will no longer apply and the in-store policy will take effect. Please refer to our return policy at jemalane.com/pages/return-policy.

 

Installments With Sezzle or Afterpay

We offer Sezzle or Afterpay as a payment method option on our website, for online orders only. These may not be used in-store at the register. Sezzle and Afterpay allow you to order now and pay later. Your order will be shipped out like normal, allowing you to enjoy your outfits while paying for them gradually over 4 equal, interest-free installments every two weeks. If you have any questions, you may email us at customercare@jemalane.com, or visit jemalane.com/pages/how-sezzle-works. Additionally, clicking the question mark icon next to the "Afterpay" or "Sezzle" logos on our product pages will pop up with more information.

 

E-Gift Cards

The gift cards available for sale on our website are for online use only. They will be emailed to the email you enter at checkout and can be entered at checkout like a promo code when you are ready to use it. No physical card will be issued. If you would like a physical gift card, please email us or call our store. A physical gift card can only be used in-store at the register. If you come in with a printout or show us your e-gift card on your phone, we can disable the online gift card and issue you a physical card for use in-store. The e-gift card will no longer be valid and the physical gift card will take over the balance for use in-store only.

 

Final Sale Items

Final Sale items mean that these items cannot be returned or exchanged. This applies to any items that have "FINAL SALE" in their titles, or any items that are on clearance or part of a discount. As we are a small business, we cannot accept returns or exchanges for these items. Thank you for your understanding!

 

Manage Your Email Subscription

If you are subscribed to our marketing emails and would like to manage your preferences, add your birthday, or update your info, please navigate to the bottom of one of our emails and click "update your preferences". This will take you to a form where you can update these or unsubscribe from our emails. If you would like us to unsubscribe you, please let us know and we will manually remove you from the list. Unsubscribing from marketing emails will not remove you from transactional emails such as account updates or order updates.

 

Restocks

All of our styles are exclusive either to our website or physical location and are in very limited quantities. Most only have single runs! Popular styles sell fast, so it is recommended that you grab your size before it's gone. Each piece is unique and may not be restocked, so shop while you can! 

 

Collabs

If you are interested in collaborating with us, please reach out to us via collabs@jemalane.com. We look forward to hearing from you!

 

Additional Questions

If you have any additional questions that are not answered here, please give us a call at (509) 321-2330, email us at customercare@jemalane.com, or send us a message on Facebook or Instagram. Thank you! 

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