Frequently Asked Questions
Your Health & Safety
Our Regular Hours Are:
As we navigate uncertain times, we sincerely appreciate your support!! We have the best customers and we are so thankful for all the love you've shown us. We are open normal hours 10-5 and are taking extreme measures to keep you safe! Just a reminder that we carry amazing masks and hand sanitizer!! Please remember us and other local businesses this holiday season. ♥
Shopping us online helps us immensely during these times, and we are so grateful! THANK YOU for shopping with us both in-store and online. Stay safe and take care!!
WAYS TO SUPPORT US:
❤️ Shop us online, 24/7 & FREE shipping (on orders of $100+)
❤️ Purchase an e-gift card online.
❤️ Order an in-store gift card.
❤️ Shop us in-store, Mon-Sat 10am-5pm!
NOTE: We are the most responsive on Facebook! Do not hesitate to send us a message at any time if you need assistance.
What We Offer
- Free Shipping on orders of $100+
- $5.99 Standard Shipping on orders under $100
- Rush Shipping at $45
- Free Pickup In-Store
- Free Curbside Pickup
- Shipping of In-Store Items that are not available online,
- Payment Installments through Afterpay and Sezzle,
- 30-day Returns and Exchanges Policy on full-priced items (online only); 14-day policy for in-store purchases.
- Loyalty rewards
Order Processing & Shipping
Please allow 1-2 days for us to process your order upon confirmation. Please allow 1-3 days for us to ship out your order. If your purchase is made after hours, please expect your order to be fulfilled the following business day. Additionally, if your purchase was made on a weekend, please expect your order to be fulfilled by that upcoming Monday.
Shipping is FREE in the United States for orders of $100 or more. Standard Shipping of $5.99 applies to orders under $100. Rush Shipping is available at a rate of $45.
In-Store & Curbside Pickups
Pickup Hours: M-F 10am-5pm
323 S Pines Rd, Spokane Valley, WA 99206
In-Store and Curbside Pickup is available for local customers only. At checkout, select Pickup as your delivery method. When your order is placed, you will receive an order confirmation email and an email notifying that your order is ready for pickup. Please keep an eye out for that email or give us a call before coming in, as your order may not yet be fulfilled.
Pickup orders will usually be available within 24 hours after your order was placed, unless it was placed on a Saturday after hours or on a Sunday. Please allow at least 24 hours before arriving for pickup orders.
For In-Store pickup, simply pickup your order in-store at the front counter. For Curbside pickup, please call us when you arrive to pick up your order. Let us know your car type and color and we will run your order out to you!
Some items may be sold In-Store Only and will not appear on our website. If there is something you would like to purchase that is only available in-store, please let us know! We can send an invoice for the item(s) to your email, where you can click to enter payment and shipping information. We are happy to ship anything that is available in-store only. We are also happy to answer any questions you have regarding these items! Hobo items are only available in-store and must be purchased in-store or over the phone for pickup or shipment.
Online Exclusive Items
Online Exclusives are drop-shipped. We do not carry these items in-store so these items are not available for in-store pickup or purchase. At checkout, the option to ship these items will be available, but pickup will not. If you would like to order items from our store for pickup, and you also have Online Exclusives in your shopping bag, you have two options: 1) make 2 separate orders or 2) leave an order note before you click through to check out (there is a box that says "Please leave special instructions below") stating that you would like to pick up the other items in-store. Let us know if you have any questions about this!
Trying on Online Items
If you are a local customer and would like to try on online items before purchase, please show us a picture of each item & the sku number that shows on the page so that we can easily find it for you in-store. We are happy to pull items for you to try! However, if you do try on items in-store, please be aware that our in-store return policy will apply rather than our online policy.
Redeeming Loyalty Points and Rewards
To redeem any loyalty points you might have online, you will need to click the "rewards" tab at the bottom of the website. From there, you will need to login or create an account with the same email/phone number you used to sign up for loyalty in-store. If you haven't previously signed up in-store, go ahead and create an account from scratch. Once logged in, you can view your points and redeem them for rewards! After redeeming a reward, you will receive a promo code to use at checkout.
This one-time-use code must be entered at checkout to apply to your order!
1) Click the "rewards" tab at the bottom of the website.
2) Login or create an account with the same email/phone number you used to sign up in-store.
3) Once logged in, you can view your points and rewards!
4) To redeem a reward, click the reward you want in order to claim your discount code.
5) To use your code, enter it at checkout by copying and pasting or typing it into the discount code box, then click the "apply" button.
Your one-time-use discount code must be entered EXACTLY as it's shown in order to apply to your order!
TIP: When you claim a reward, you can find the promo code in the rewards tab again if you lose track of it!
To redeem points in-store, enter your phone number or scan your key tag to check-in at the register! Each time you check-in, you have a chance to earn a bonus reward, and you earn points on your purchase.
You can save your points up, or redeem rewards you're eligible for such as $10 off with 300 points, $15 off with 500 points, and $30 off with 800 points.
If you have any questions about this process, please let us know.
We are happy to help you out. ♥
Due to size and styling variations between brands, some styles may run smaller or larger than typical sizing, while others remain true to size. We will note in an item's description whether the fit is true, or if it runs small or large. If you are unsure about the sizing of an item, please email us at email@example.com. We are happy to help with any questions or concerns you may have!
Returns & Exchanges
During this time, you are welcome to give our owner Jani at call at (509) 991-3553 to facilitate returns or exchanges over the phone.
Please note that there are differences between our in-store and online policies.
Only full-priced items may be returned or exchanged within 30 days of an online purchase or 14 days of an in-store purchase, as long as they are in original condition with tags attached. If any items in an online order are tried on in-store, the online policy will no longer apply and the in-store policy will take effect. Please refer to our return policy at jemalane.com/pages/return-policy for full details and instructions on returning or exchanging items.
Shipping charges are NOT refundable. Return shipping costs are the customer's responsibility and we are not liable for a package lost during return. Returns for online orders are entitled to a full refund excluding shipping charges, to the original payment method. Refunds may take up to 5-7 business days to process. In-store purchases may only be returned for an in-store credit. We do not offer refunds on in-store purchases. Please refer to our return policy at jemalane.com/pages/return-policy for more information.
Installments With Afterpay or Sezzle
We offer Afterpay and Sezzle as installment payment options on our website, for online orders only. At this time, these may not be used in-store at the register. Afterpay and Sezzle allow you to buy now and pay later. Your order will be shipped out like normal, allowing you to enjoy your outfits while splitting the cost over 4 equal, interest-free installments paid every two weeks. If you have any questions, you may email us at firstname.lastname@example.org, or click here to learn more about Afterpay, or here to learn about Sezzle. Additionally, clicking the question mark icon next to the "Afterpay" or "Sezzle" logo on our product pages will cause a popup with more information to appear.
How to Use E-Gift Cards and Enter Promo Codes at Checkout
For an active promo code to apply to an order, it must be entered at checkout. Click the bag icon at the top right-hand side of the screen to view the items in the "cart", then click "Check Out" to proceed to checkout. Once at checkout, use a promo code or gift card by typing the code/number into the box on the order summary that says "Gift card or discount code". On a mobile phone, tap the "Show order summary" dropdown at the top of the screen and the box will appear. Be sure to press the arrow button to apply it to your order.
The gift cards available for sale on our website are for online use only. They will be sent to the email you enter at checkout as soon as your order is placed, and can be entered at checkout like a promo code when you are ready to use it. No physical card will be issued. If you would like a physical gift card, please email us or call our store/Jani. A physical gift card can only be used in-store at the register. If you come in with a printout or show us your e-gift card on your phone, we can disable the online gift card and issue you a physical card for use in-store. The e-gift card will no longer be valid and the physical gift card will take over the balance for use in-store only.
Final Sale Items
Final Sale items mean that these items cannot be returned or exchanged. This applies to any items that have "FINAL SALE" in their titles, or any items that are on clearance or part of a discount. As we are a small business, we cannot accept returns or exchanges for these items. Thank you for your understanding!
Manage Your Email Subscription
If you are subscribed to our marketing emails and would like to manage your preferences, add your birthday, or update your info, please navigate to the bottom of one of our emails and click "update your preferences". This will take you to a form where you can update these or unsubscribe from our emails. If you would like us to unsubscribe you, please let us know and we will manually remove you from the list. Unsubscribing from marketing emails will not remove you from transactional emails such as account updates or order updates.
If you would like to leave us a review, we would really appreciate it! Your kind words and feedback are what literally keep us going. We couldn't achieve our dreams without you. Leave us a review and rating for our business and your experience via Google, Facebook, or Yelp, and don't forget to review any items you purchase online to help other customers shop! To review on Facebook: https://www.facebook.com/pg/jemalaneboutique/reviews/ , to review on Google: g.page/jemalaneboutique/review . To leave a review on an item online, go to the product page and scroll until you see the "Write a Review" or "Be the first to write a review" button. Just click the button to write and submit your review. Thank you!
All of our styles are exclusive either to our website or physical location and are in very limited quantities. Most only have single runs! Popular styles sell fast, so it is recommended that you grab your size before it's gone. Each piece is unique and may not be restocked, so shop while you can!
If you are interested in collaborating with us, please reach out to us via email@example.com. We look forward to hearing from you!
If you have any additional questions that are not answered here, please give us a call at (509) 321-2330 or (509) 991-3553, email us at firstname.lastname@example.org, or send us a message on Facebook or Instagram. The best way to get ahold of us asap is by phone or Facebook message. You are also more than welcome to leave us any suggestions you might have! Contact info and our in-store hours/location can be found on our Contact Us page here or via the homepage. If you have any concerns or issues that may fall outside of our policies listed, please let us know! Since we are a small business, we are more than happy to help on a case-by-case basis to resolve any problems. Please also understand that there may be some things we simply cannot do because of that as well. Thank you!