Frequently Asked Questions - Jema Lane Boutique

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Frequently Asked Questions

Your Health & Safety

UPDATE 5.23.20:
We Are Re-Opening!!

We have resumed regular business hours as of Saturday May 23rd, but we will be closed on Monday in observance of Memorial Day.

In order to reopen, the following policies will be in place:

5.23.20 New Safety Policies

Our Regular Hours Are:
10am-5pm
Monday-Saturday

Thank you all so much for your continued support throughout this time. We cannot thank you enough! We feel so lucky to have such amazing customers. We are beyond excited to see everyone! We have missed you all! ❤

WAYS TO SUPPORT US:
❤️ Shop us online, 24/7 & FREE shipping (on orders of $50+)
❤️ Purchase an e-gift card online.
❤️ Order an in-store gift card.
❤️ Shop us in-store, Mon-Sat 10am-5pm!

 

What We Offer

  • Free Shipping on orders of $50+
  • $5.99 Standard Shipping on orders under $50
  • Free Pickup In-Store
  • Free Curbside Pickup
  • Shipping of In-Store Items that are not available online,
  • Payment Installments through Afterpay and Sezzle,
  • 30-day Returns and Exchanges Policy on full-priced items (online only); 14-day policy for in-store purchases.

 

Order Processing & Shipping

Please allow 1-2 days for us to process your order upon confirmation. Please allow 1-3 days for us to ship out your order. If your purchase is made after hours, please expect your order to be fulfilled the following business day. Additionally, if your purchase was made on a weekend, please expect your order to be fulfilled by that upcoming Monday.

Shipping is FREE in the United States for orders of $50 or more. Standard Shipping of $5.99 applies to orders under $50.

 

In-Store Pickups

5.23.20: Due to recent safety recommendations and requirements, in-store pickups will be handled with our new policies in place.

In-Store Pickup is available for local customers only. At checkout, select In-Store Pickup as your shipping option. When a Pickup In-Store order is placed, you will receive an email as soon as your order is ready for pickup. Please keep an eye out for that email or give us a call before coming in, as your order may not yet be fulfilled.

 

Curbside Pickups

Curbside Pickup is available for local customers only. At checkout, select Free Curbside Pickup as your shipping option. Before you head to the store during our pickup hours, please give Jani a call to be sure your order is ready! When you arrive, call Jani at (509) 991-3553 to let her know you are outside. Jani or Janae will be at the store and will run your order out to you! Let them know if you prefer to have them set your order in the trunk or back seat of your car, or if you're comfortable with window delivery.
 

Invoicing

Some items may be sold In-Store Only and will not appear on our website. If there is something you would like to purchase that is only available in-store, please let us know! We can send an invoice for the item(s) to your email, where you can click to enter payment and shipping information. We are happy to ship anything that is available in-store only. We are also happy to answer any questions you have regarding these items! Hobo items are only available in-store and must be purchased in-store or over the phone for pickup or shipment.

 

Trying on Online Items

If you are a local customer and would like to try on online items before purchase, please show us a picture of each item & the sku number that shows on the page so that we can easily find it for you in-store. We are happy to pull items for you to try! However, if you do try on items in-store, please be aware that our in-store return policy will apply rather than our online policy.

 

Sizing

Due to size and styling variations between brands, some styles may run smaller or larger than typical sizing, while others remain true to size. We will note in an item's description whether the fit is true, or if it runs small or large. If you are unsure about the sizing of an item, please email us at customercare@jemalane.com. We are happy to help with any questions or concerns you may have!

 

Returns & Exchanges

During this time, you are welcome to give our owner Jani at call at (509) 991-3553 to facilitate returns or exchanges over the phone.

Please note that there are differences between our in-store and online policies.
Only full-priced items may be returned or exchanged within 30 days of an online purchase or 14 days of an in-store purchase, as long as they are in original condition with tags attached. If any items in an online order are tried on in-store, the online policy will no longer apply and the in-store policy will take effect. Please refer to our return policy at jemalane.com/pages/return-policy for full details and instructions on returning or exchanging items.

 

Refunds

Shipping charges are NOT refundable. Return shipping costs are the customer's responsibility and we are not liable for a package lost during return. Returns for online orders are entitled to a full refund excluding shipping charges, to the original payment method. Refunds may take up to 5-7 business days to process. In-store purchases may only be returned for an in-store credit. We do not offer refunds on in-store purchases. Please refer to our return policy at jemalane.com/pages/return-policy for more information.

 

Installments With Afterpay

We offer Afterpay as a payment method option on our website, for online orders only. At this time, Afterpay may not be used in-store at the register. Afterpay allow you to buy now and pay later. Your order will be shipped out like normal, allowing you to enjoy your outfits while splitting the cost over 4 equal, interest-free installments paid every two weeks. If you have any questions, you may email us at customercare@jemalane.com, or click here to learn more about Afterpay. Additionally, clicking the question mark icon next to the "Afterpay" logo on our product pages will pop up with more information.

 

How to Use E-Gift Cards and Enter Promo Codes at Checkout

For an active promo code to apply to an order, it must be entered at checkout. Click the bag icon at the top right-hand side of the screen to view the items in the "cart", then click "Check Out" to proceed to checkout. Once at checkout, use a promo code or gift card by typing the code/number into the box on the order summary that says "Gift card or discount code". On a mobile phone, tap the "Show order summary" dropdown at the top of the screen and the box will appear. Be sure to press the arrow button to apply it to your order.

 

E-Gift Cards

The gift cards available for sale on our website are for online use only. They will be sent to the email you enter at checkout as soon as your order is placed, and can be entered at checkout like a promo code when you are ready to use it. No physical card will be issued. If you would like a physical gift card, please email us or call our store/Jani. A physical gift card can only be used in-store at the register. If you come in with a printout or show us your e-gift card on your phone, we can disable the online gift card and issue you a physical card for use in-store. The e-gift card will no longer be valid and the physical gift card will take over the balance for use in-store only.

 

Final Sale Items

Final Sale items mean that these items cannot be returned or exchanged. This applies to any items that have "FINAL SALE" in their titles, or any items that are on clearance or part of a discount. As we are a small business, we cannot accept returns or exchanges for these items. Thank you for your understanding!

 

Manage Your Email Subscription

If you are subscribed to our marketing emails and would like to manage your preferences, add your birthday, or update your info, please navigate to the bottom of one of our emails and click "update your preferences". This will take you to a form where you can update these or unsubscribe from our emails. If you would like us to unsubscribe you, please let us know and we will manually remove you from the list. Unsubscribing from marketing emails will not remove you from transactional emails such as account updates or order updates.

 

Reviews

If you would like to leave us a review, we would really appreciate it! Your kind words and feedback are what literally keep us going. We couldn't achieve our dreams without you. Leave us a review and rating for our business and your experience via Google, Facebook, or Yelp, and don't forget to review any items you purchase online to help other customers shop! To review on Facebook: https://www.facebook.com/pg/jemalaneboutique/reviews/ , to review on Google: g.page/jemalaneboutique/review . To leave a review on an item online, go to the product page and scroll until you see the "Write a Review" or "Be the first to write a review" button. Just click the button to write and submit your review. Thank you!

 

Restocks

All of our styles are exclusive either to our website or physical location and are in very limited quantities. Most only have single runs! Popular styles sell fast, so it is recommended that you grab your size before it's gone. Each piece is unique and may not be restocked, so shop while you can! 

 

Collabs

If you are interested in collaborating with us, please reach out to us via collabs@jemalane.com. We look forward to hearing from you!

 

Additional Questions

If you have any additional questions that are not answered here, please give us a call at (509) 321-2330 or (509) 991-3553, email us at customercare@jemalane.com, or send us a message on Facebook or Instagram. You are also more than welcome to leave us any suggestions you might have! Contact info and our in-store hours can be found on our Contact Us page here. If you have any concerns or issues that may fall outside of our policies listed, please let us know! Since we are a small business, we are more than happy to help on a case-by-case basis to resolve any problems. Thank you! 

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